Accessibility

Visitors in the exhibition 'Splendour and Bliss'. © Maurice Haak.

Kunstmuseum Den Haag is keen that everyone should feel welcome on its premises. Unfortunately, however, our beautiful building does not have good disabled access throughout. This page is designed to give you enough information about accessibility at the museum so that you can prepare for your visit. 

Preparing for your visit 

Buy a ticket online 
Every visitor is required to reserve a time slot via our online ticketing system. Visitors who use a wheelchair or rollator may also use the form to reserve tickets. If you are to be accompanied by someone who will assist you, they are eligible for a free ticket. Simply tick the box on the form. 

More information is given below, or you may like to take a look at our FAQs.

More information on time slots and general hygiene measures is available here, or take a look at our FAQs.

Reserve a wheelchair or rollator 
The museum has wheelchairs and rollators which visitors may borrow at the information desk. We advise you to reserve in advance, however, by calling 070 - 338 12 19. 


Quiet times 
How busy it is at the museum depends on the day, time and type of exhibitions on display. It is therefore difficult to predict. Generally speaking, weekends and Wednesday afternoons are the busiest times. It can be exceptionally busy during school holidays. The museum is generally quieter between 15.00 and 17.00. You will be able to see the art better and manoeuvre more easily between visitors and exhibits at these times. 

Assistance dogs
We welcome assistance dogs at the museum. 

If you have any further questions, please send them to info@kunstmuseum.nl or call 070 - 338 12 19. You can also visit the information desk during your visit. 

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Travelling to the museum 

Public transport 
At the moment, we advise visitors not to use public transport if possible. If you have no alternative, however, Kunstmuseum Den Haag is on the route of tram 16 and bus 24. Unfortunately, tramline 16 does not have disabled access. Use the Haltescan app to view the ‘Kunstmuseum/ Museon’ stop. The distance from the tram stop to the main entrance is approximately 25 metres. Bus 24 does have disabled access. Mobility scooters may not however be taken on the bus, because of their size and turning circle. HTM buses are also not yet able to transport electric wheelchairs. The bus stop is approximately 130 metres from the main entrance.

Parking 
Kunstmuseum Den Haag has two disabled parking spaces in front of its main entrance, which can be used free of charge by anyone with a disabled parking card. There is a special dropped kerb beside the parking spaces, but it extends over only a limited distance, so it is not always possible to park right beside it. If these spaces are occupied, the only alternative parking is on the street. There are no indoor parking facilities with disabled parking spaces in the vicinity. The route to the main entrance is free of obstacles.

Taxi 
Unfortunately, there is no taxi rank in front of the museum. Taxi drivers may park temporarily in the coach parking space right in front of the main entrance. 
 

Museum entrance 

The museum is accessed via a covered walkway, at the end of which there are two steps leading up to the ticket office. A lift is available here. A member of staff will help you operate the lift, so that you do not need to touch the buttons. Your ticket will be checked at the ticket office. You cannot currently  buy a ticket at the ticket office.

There is plenty of room for manoeuvre at the ticket office. Since tickets are currently being checked at the ticket office, there will be a queue there, extending down the walkway. The cloakroom is easily accessible, as is the third row of lockers in the locker area. 

Free admission for assistant 
Visitors who are not able to visit the museum independently may be accompanied by an assistant, for whom admission is free. People accompanying wheelchair users do not have to pay for their admission ticket, but they are required to reserve a time slot using the ticket form.
 

Toilets

The museum has two specially adapted disabled access toilets, one on the ground floor and one on level -1. Unfortunately, there is no disabled access toilet on the first floor. 

The disabled access toilet on the ground floor is opposite the entrance to the museum shop. The doorway to the toilet is 87 cm wide. The toilet space itself measures 163 x 300 cm. Room for manoeuvre is limited here, unfortunately, as there is only 120 cm between the hand washbasin and the wall. 

The disabled access toilet on level -1 is next to the Wonderkamers. There is a ramp in the hallway leading to the toilet (gradient 5.2%). The door opening to the toilet is 86 cm wide, and the door opens automatically. The toilet space itself measures 178 x 245 cm. Room for manoeuvre is limited here, unfortunately, as there is only 120 cm between the hand washbasin and the wall. 

There is no official sanitary changing room for adults. 
 

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Lifts

There is lift access to all floors. The central lift is opposite the museum shop. It gives access to levels -1 and 1. The floor area of the lift measures 107 x 155 cm. There are another three lifts giving access to raised or lowered areas. 

Period Rooms and Delftware WonderWare wheelchair lift: On arrival in this exhibition space you will see some wooden steps leading down. The wheelchair lift is further on, at the end of the hall on the right. You will therefore enter the exhibition space from the other end. 

Wonderkamers wheelchair lift: The Wonderkamers are on level -1, which can be accessed by the central lift. The central area of the interactive environment in the Wonderkamers is slightly sunken. It can be accessed using a wheelchair lift at the back of the Wonderkamers
 

Exhibition spaces 

Most of our galleries are spacious and the pathways through them are wide. Unfortunately, however, there are a relatively large number of doors operated by hand which are fairly heavy. There are also raised thresholds in the doorways, some of which are too high (4 cm). We will be happy to help you open the doors. If no one steps forward to help, please approach a member of staff in the gallery. They are always happy to help. 

There are benches at various points in our exhibition spaces. They have no back or armrests. The museum does not have any portable chairs. 

Art objects are often fragile, and in some exhibitions they are displayed in the middle of the gallery, making them even more vulnerable. In such cases, we politely request mobility scooter users to reduce their speed to that of visitors on foot.  
 

Spaces that are difficult or impossible to access

One space is not accessible: 

  • a raised section in Discover the Modern, accessible only via two steps.


A few spaces are difficult to access: 

  • Delftware WonderWare/period rooms; as a result of the fact that steps have been placed in front of the doll’s house for children, this exhibit is not easily accessible for wheelchair and mobility scooter users; 
  • Delftware WonderWare/period rooms; the exit from the Gobelin Room has a curtain to keep out the light, which may make it difficult to negotiate; 
  • Delftware WonderWare/period rooms; the exit from the Gobelin Room leads to a narrow corridor where there is too little room for mobility scooters. 

 

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Induction loop in auditorium

Mobile induction loops are available in the auditorium. If you are planning to attend a lecture, ask in advance for information about how they work at the information desk. 

Accessibility policy 

Kunstmuseum Den Haag aspires to be an accessible museum. It is not however fully accessible for everyone at the present time. We therefore welcome suggestions as to how we might improve matters. 

Mail any questions, suggestions or complaints to info@kunstmuseum.nl
For more information about our policy on accessibility, mail: adehaij@kunstmuseum.nl

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