Frequently Asked Questions

Welcome to the Kunstmuseum! In line with national government policy, we still have a few Covid-19 measures in place. These are listed below. There is no need to book a time slot anymore. If you are a Friend of the museum or have a Museumkaart, Rembrandtpas or Vriendenloterij VIP-Kaart, you don’t have to queue for a ticket: go directly through to the entrance hall and get your card scanned there.

No discount card? Just book your day ticket(s) via this page.  

If you have any questions about what to expect when you visit the museum, or how to book a ticket online, see below. We have tried to answer as many questions as possible.

General

  • Kunstmuseum Den Haag is keen to ensure that your visit is as safe and responsible as possible at this time of COVID-19 (coronavirus). We have therefore introduced a number of measures and made changes to the way you visit the museum, in compliance with the official guidance (RIVM) and the ‘Safe and responsible reopening of museums’ protocol drawn up by the Dutch Museums Association. This protocol, a set of special measures and a number of changes to the building will ensure that you can safely enjoy your visit, and that our staff, volunteers and suppliers can work safely at the museum.

  • To guarantee your safety, we are complying with the hygiene rules applicable throughout the country:

    - Wash your hands regularly 

    - Cough and sneeze into the crook of your elbow. Use paper tissues to blow your nose and throw them away immediately in a closed waste bin, then wash your hands. 

    - Do not shake hands.

    - Stay home if you have cold symptoms (such as a blocked or runny nose, sore throat, slight cough or increased body temperature up to 38 degrees), fever and/or shortness of breath.

  • A number of specific conditions apply to museum visits:

    - Do not come to the museum if you are unwell. We will be happy to welcome you to the museum once you and all other members of your household have been free of symptoms for 24 hours. When you enter the museum a member of staff will ask you some questions about your health. If necessary, you can change your reservation at no extra cost by calling 0252-707588 or e-mailing servicedesk@ticketteam.nl.

    - Our staff are there to ensure the safety of the art and compliance with the coronavirus measures. Your cooperation is kindly requested. They are there to help you.

  • At the moment, a museum visit will differ from what you are used to. Remain pleasant and considerate towards others at all times, and enjoy your visit!

  • Unfortunately, not everyone will be able to visit a museum at the moment. However, Kunstmuseum Den Haag has made its collection accessible online. Follow us on Facebook and Instagram for interesting background stories about the highlights of our collection. Join our curators on virtual tours, and view our online mini-exhibitions here. Or browse through the collection here. Use our app to listen to the audiotours of exhibitions like Breitner v Israels, Mondrian & De Stijl and Monet – The Garden Paintings in the comfort of your own home.

  • That is impossible to say, unfortunately. Our rules are based on the national measures introduced in response to the coronavirus, and other measures specifically for the museum sector. We cannot therefore indicate at this stage when the measures will no longer apply to our museum.

  • Fantastic that you want to support us! You can make an online donation, the online payment app, or by bank transfer to NL11 RABO 0362803331, account name Kunstmuseum Den Haag, quoting ‘donation’.

    Structural support is also most welcome, of course. If you wish to support us on a more regular basis, you might consider becoming a Kunstmuseum Fund donor. You can find more information here.

Time slots and tickets

  • No, you don't have to book a time slot anymore. 

  • You may also reserve your ticket by phone. Simply call 0252-707588 during office hours (Monday-Friday, 09:00 to 17:00). Please note: you will need to give a valid, working email address in order to receive your e-ticket.

  • Yes, it is possible to buy a ticket at the museum. 

  • Yes, that's possible. Please contact reserveringen@kunstmuseum.nl.

  • Yes, it is possible again to purchase combination tickets. 

  • You may change your booking, free of charge, by calling 0252-707588 or e-mailing servicedesk@ticketteam.nl.

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YOUR VISIT

  • It is not compulsory to wear a face mask in the museum. 

    • No, you do not need to do a quick test before visiting the museum. 

    • You can stay in the museum as long as you like.

    • Yes, you can see all exhibitions.

    • Yes, the Grand Café in our Garden Gallery is open. You have to show a Covid certificate. 

    • Yes, our toilets (including our disabled access facilities) are open. 

    • Yes, the museum shop is open. 

    • Yes. The Chambers of Wonder are open for individual child and adult visitors from Tuesday until Sunday from 10.00 to 17.00. 

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