Frequently Asked Questions

If you have any questions about what to expect when you visit the museum, or how to book a ticket online, see below. We have tried to answer as many questions as possible.

General

  • Kunstmuseum Den Haag is keen to ensure that your visit is as safe and responsible as possible at this time of COVID-19 (coronavirus). We have therefore introduced a number of measures and made changes to the way you visit the museum, in compliance with the official guidance (RIVM) and the ‘Safe and responsible reopening of museums’ protocol drawn up by the Dutch Museums Association. This protocol, a set of special measures and a number of changes to the building will ensure that you can safely enjoy your visit, and that our staff, volunteers and suppliers can work safely at the museum.

  • To guarantee your safety, we are complying with the hygiene rules applicable throughout the country:

    - Wash your hands whenever you have had contact with places where other people have been, before leaving the house, when you arrive home, after blowing your nose, before eating and after you have used the toilet. Wash with soap and water for 20 seconds, then dry your hands using a paper towel or hand dryer. Throw the paper towel away immediately in a closed waste bin.

    - Cough and sneeze into the crook of your elbow. Use paper tissues to blow your nose and throw them away immediately in a closed waste bin, then wash your hands. 

    - Do not shake hands.

    - Stay 1.5 metres away from other people.

    - Stay home if you have cold symptoms (such as a blocked or runny nose, sore throat, slight cough or increased body temperature up to 38 degrees), fever and/or shortness of breath.

    - If anyone in your household has a fever and/or shortness of breath, all members of the household should stay home.

  • A number of specific conditions apply to museum visits:

    - Do not come to the museum if you are unwell. We will be happy to welcome you to the museum once you and all other members of your household have been free of symptoms for 24 hours. When you enter the museum a member of staff will ask you some questions about your health. If necessary, you can change your reservation at no extra cost by calling 0252-707588 or e-mailing servicedesk@ticketteam.nl.

    We ask visitors from the age of 13 to wear a face mask.

    - Avoid public transport if possible. Use your own transport to travel to the museum.

    -  There are no tickets available at the box office, you can only visit the museum with an online reservation, even if you are a Friend of the museum, or have a Museumkaart, Bankgiro Loterij VIP card, Rembrandtpas, Ooievaarspas, Rotterdampas or ICOM card. 

    - Please do not come to the museum without a reservation. Tickets are not currently available at the ticket office.

    - When you book your ticket you will be asked to choose a time slot. Please arrive on time.

    - Please use the hand sanitizer provided at the entrance, the toilets and the café in the Garden Gallery.

    - Our cloakroom is open, but at greatly reduced capacity due to the need to hang coats far apart. Please come without a coat or bag if possible. Bags up to A4 size may be taken into the museum. The lockers are not in use. 

    - Please stay 1.5 metres away from other visitors and our staff.

    - You must pay using a bank card or smartphone in the museum shop and restaurant.

    - Our staff are there to ensure the safety of the art and compliance with the coronavirus measures. Your cooperation is kindly requested. They are there to help you.

  • At the moment, a museum visit will differ from what you are used to. Please do not leave home if you have any symptoms of illness, and stay 1.5 metres away from other people. Remain pleasant and considerate towards others at all times, and enjoy your visit!

  • Unfortunately, not everyone will be able to visit a museum at the moment. However, Kunstmuseum Den Haag has made its collection accessible online. Follow us on Facebook and Instagram for interesting background stories about the highlights of our collection. Join our curators on virtual tours, and view our online mini-exhibitions here. Or browse through the collection here. Use our app to listen to the audiotours of exhibitions like Breitner v Israels, Mondrian & De Stijl and Monet – The Garden Paintings in the comfort of your own home.

  • That is impossible to say, unfortunately. Our rules are based on the national measures introduced in response to the coronavirus, and other measures specifically for the museum sector. We cannot therefore indicate at this stage when the measures will no longer apply to our museum.

  • Fantastic that you want to support us! You can make a donation via Tikkie, the online payment app, or by bank transfer to NL11 RABO 0362803331, account name Kunstmuseum Den Haag, quoting ‘donation’.

    Structural support is also most welcome, of course. If you wish to support us on a more regular basis, you might consider becoming a Kunstmuseum Fund donor. You can find more information here.

Time slots and tickets

  • A time slot gives a fixed time for the start of your visit, designed to ensure that we do not have too many people in the museum, and that visitors can easily stay 1.5 metres apart. The time slot is a period of 15 minutes (e.g. 10:00 to 10:15) during which you may enter the museum.

  • You may also reserve your ticket by phone. Simply call 0252-707588 during office hours (Monday-Friday, 09:00 to 17:00). Please note: you will need to give a valid, working email address in order to receive your e-ticket.

  • Unfortunately not. All tickets must be reserved in advance. If you are unable to order a ticket online, call 0252-707588 (Monday-Friday, 09:00 to 17:00), and a member of staff will be happy to help you.

  • Yes, everyone must arrange a ticket and time slot online in advance. This is necessary, and obligatory, so that we can regulate the number of people in the museum. Reservation is free of charge.

  • Yes, you must book a time slot online for your children too, as we are only allowed a certain number of visitors in each time slot. Reservation costs nothing. Children may visit the museum free of charge, as always.

  • You are urgently requested not to arrive at the museum too late or too early. If you arrive too late, please inform one of our members of staff at the entrance. 

  • Unfortunately, it is not currently possible to book a tour or visit the museum in a group. 

  • You can reserve up to four weeks in advance. It is not possible to reserve further in advance, unfortunately, as we cannot predict what coronavirus measures will be in force any further in the future.

  • No, unfortunately that is not possible at the moment. You can however reserve a time slot for the Museum of Photography / GEM immediately following your visit to Kunstmuseum Den Haag, via www.fotomuseumdenhaag.nl or www.gem-online.nl.

  • You may change your booking, free of charge, by calling 0252-707588 or e-mailing servicedesk@ticketteam.nl.

YOUR VISIT

  • It is compulsory for visitors aged 13 and over to wear a face mask in the museum. The face mask does not replace the rule of keeping 1,5 metre distance. For those who don’t have a mask, free masks will be available at the entrance.

  • You can stay in the museum as long as you like.

  • Almost. The Dijsselhof Room is closed temporarily due to the limited space available there. From November 3, The Chambers of Wonder are open for individual child and adult visitors on Saturdays and Sundays from 10:00 to 17:00 and on Wednesdays from 12:00 to 17:00. Weekdays are reserved for pre-booked group visits by secondary schools.

  • We have opened as many doors as possible so that visitors do not need to touch them. Some doors cannot be left open, however, because of the climate control system in the galleries. Our staff clean these doors regularly, or we will make hand sanitizer available by the door so that you can disinfect your hands. All contact surfaces in the museum are cleaned once an hour.

  • The lockers are not currently in use, but the cloakroom is open. Since we will be hanging all coats at a safe distance from each other, however, capacity is limited. If possible, do not bring a coat and leave extra items that need to be left in the cloakroom, such as large bags, at home. Small bags, up to A4 size, may be taken into the museum.

  • The Grand Café in our Garden Gallery is closed from Thursday 15 October as a result of national Covid measures. No food or drink may be consumed in the museum. 

    There are several shops and cafés/restaurants where you can buy food on Frederik Hendriklaan, which is in walking distance of the museum. To find out more about this local shopping street, go to www.defred.nl.

  • Yes, our toilets (including our disabled access facilities) are open. Special rules apply at our toilet facilities to guarantee the highest standard of hygiene. These are explained on an information board in all toilet facilities.

  • Yes, the museum shop is open. It is subject to a special protocol for the retail trade. At the entrance you will find a number of rules which must be observed in the shop. You must for example use a basket, and there is a limit to the number of people who may be in the shop at any one time. We have only a limited range of goods on sale, and you must pay by card.

  • Since we have to keep the flow of visitors moving through the museum, you will not be able to listen to all available audiotours. You can however listen to the audiotour of the exhibition Mondriaan & De Stijl or listen to our other audiotours at home, by downloading our app.

  • From November 3, The Chambers of Wonder are open for individual child and adult visitors on Saturdays and Sundays from 10:00 to 17:00 and on Wednesdays from 12:00 to 17:00. From 19 July onwards the Kids’ Workshop will reopen on Sundays for children of 5 years and older. Our activity sheets are available at the register. Children can also complete our activity sheets at home (download them here, free of charge).

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