Frequently Asked Questions

Welcome to the Kunstmuseum, we are very happy to welcome you into our building again. The traffic situation around the museum has temporarily changed due to construction work, making us less accessible by car. More information can be found on this page.

General

  • Kunstmuseum Den Haag is keen to ensure that your visit is as safe and responsible as possible at this time of COVID-19 (coronavirus). We have therefore introduced a number of measures and made changes to the way you visit the museum, in compliance with the official guidance (RIVM) and the ‘Safe and responsible reopening of museums’ protocol drawn up by the Dutch Museums Association. This protocol, a set of special measures and a number of changes to the building will ensure that you can safely enjoy your visit, and that our staff, volunteers and suppliers can work safely at the museum.

  • To guarantee your safety, we are complying with the hygiene rules applicable throughout the country:

    - Wash your hands regularly 

    - Cough and sneeze into the crook of your elbow. Use paper tissues to blow your nose and throw them away immediately in a closed waste bin, then wash your hands. 

    - Do not shake hands.

    - Stay home if you have cold symptoms (such as a blocked or runny nose, sore throat, slight cough or increased body temperature up to 38 degrees), fever and/or shortness of breath.

  • A number of specific conditions apply to museum visits:

    - In order to regulate the crowds in the museum as best as possible, we will maintain working with time slots. A limited number of tickets are available at the box office. Book a time slot in advance to be sure of your visit to the museum. You can book a ticket here.

    - Do not come to the museum if you are unwell.  If necessary, you can change your reservation at no extra cost by calling 0252-707588 or e-mailing  servicedesk@ticketteam.nl. 

    - Follow the instructions of our staff.

  • At the moment, a museum visit will differ from what you are used to. Remain pleasant and considerate towards others at all times, and enjoy your visit!

  • Unfortunately, not everyone will be able to visit a museum at the moment. However, Kunstmuseum Den Haag has made its collection accessible online. Follow us on Facebook and Instagram for interesting background stories about the highlights of our collection. Join our curators on virtual tours, and view our online mini-exhibitions here. Or browse through the collection here. Use our app to listen to the audiotours of exhibitions like Breitner v Israels, Mondrian & De Stijl and Monet – The Garden Paintings in the comfort of your own home.

  • That is impossible to say, unfortunately. Our rules are based on the national measures introduced in response to the coronavirus, and other measures specifically for the museum sector. We cannot therefore indicate at this stage when the measures will no longer apply to our museum.

  • Fantastic that you want to support us! You can make an online donation, the online payment app, or by bank transfer to NL11 RABO 0362803331, account name Kunstmuseum Den Haag, quoting ‘donation’.

    Structural support is also most welcome, of course. If you wish to support us on a more regular basis, you might consider becoming a Kunstmuseum Fund donor. You can find more information here.

Time slots and tickets

  • Book a time slot in advance to be sure of your visit to the museum. Buy your day ticket(s) via this page. A limited number of tickets are available at the box office. It is also recommended to reserve a time slot if you are a Friend of the museum or holder of a Museum Card, Rembrandt Pass or Vriendenloterij VIP Card.

  • You may also reserve your ticket by phone. Simply call 0252-707588 during office hours (Monday-Friday, 09:00 to 17:00). Please note: you will need to give a valid, working email address in order to receive your e-ticket.

  • There is a limited number of tickets available at the box office. In order to regulate the crowds in the museum as best as possible, we will maintain working with time slots.  Book a time slot in advance to be sure of your visit to the museum. You can book a ticket here.

    Do you need help booking a time slot? Please contact Ticketteam via 0252 707588 or servicedesk@ticketteam.nl. They will help you book a time slot from Monday to Friday from 09:00 to 17:00 and on weekends from 09:00 to 15:00.

  • Yes, that's possible. Please contact reserveringen@kunstmuseum.nl.

  • No, unfortunately this is not possible. You can, however, reserve a time slot in Fotomuseum and KM21 immediately after your visit to the Kunstmuseum via www.fotomuseumdenhaag.nl or www.km21.nl.

  • You may change your booking, free of charge, by calling 0252-707588 or e-mailing servicedesk@ticketteam.nl.

  • Yes, it is also recommended to reserve a time slot if you are a Friend of the museum or holder of a Museum Card, Rembrandt Pass or Vriendenloterij VIP Card. There is a very limited number of tickets per time slot available at the box office, buy your day ticket(s) via this page.

YOUR VISIT

    • From 25 February 2022, you will no longer need a Covid pass to visit the museum. You can head straight tot he entry hall where our staff will scan your ticket.

    • Wearing a face mask is no longer obligated. 

    • You can stay in the museum as long as you like.

    • Yes, you can see all exhibitions.

    • The Grand Café in our Garden Gallery is open. Café Berlage has outdoor service in the museum garden, and Gember at the neighbouring museum of photography is also open.

    • Yes, our toilets (including our disabled access facilities) are open. 

    • Yes, the museum shop is open. 

    • Yes. The Chambers of Wonder are open for individual child and adult visitors from Tuesday until Sunday from 10.00 to 17.00. 

    • Of course that's possible. Read more about accessibility here.

    • No, that is not necessary. You can visit all the exhibitions whenever it suits you.

    • Yes, the guarded cloakroom is open, as are the lockers. Small bags up to A4 size are allowed into the museum.

    • Kunstmuseum The Hague has a high-quality ventilation system that meets all the requirements with regard to air quality and ventilation, as stated in the Building Decree and recent guidelines from the RIVM. There is a supply of fresh outside air and removal of 'old air'. Outside air is additionally filtered by high-quality filters, which are comparable in quality to filters in hospitals. There is no recirculation in the public spaces of the Kunstmuseum, Fotomuseum and KM21. The ventilation system is tailored to the number of square meters and the maximum capacity of visitors and is regularly maintained by trained personnel and professional installers.