Frequently asked questions

Here are the most frequently asked questions and their answers. We hope you find the information you need. If your question isn't listed, feel free to contact us. Our contact details are at the bottom of this page.

Tickets

  • Yes, access to the museum is only possible with a reservation.

  •  It is not possible to cancel tickets. However, you can rebook the tickets to a new date. In the confirmation email with your online tickets you will find a link with which you can do this. This of course depends on availability on the desired new date.

  • It is not necessary to print your ticket. It can also be scanned from your phone.

  • No, access to the museum is only possible with an online reservation.

  • Always first check whether the payment was successful and whether the purchase amount has been debited. Furthermore, we advise you to check your junk email, spam or other email folders.

    If the email with your tickets is still not found, our servicedesk is happy to help you.

    Contact

    Tel: 0252-707588

    Mail: servicedesk@ticketteam.nl

    (Monday till Friday from 09.00 till 17.00 pm)

  • With a time slot we ensure that you have enough space to enjoy your museum visit. Good to know: you can stay as long as you want, because there is no end time attached to your time slot.

  • We recommend arriving approximately 10 minutes before your ticket start time.

  • You can easily make a reservation in our ticket shop. Choose the type of ticket and the desired quantity, then select a day and time, and finally fill in your contact details.

  • A digital copy of a discount pass is not valid!
    Coming with the digital Museum Card? Make sure you have the version with barcode in the app handy. It will be checked in the hall of the museum.
     

  • Yes. Even if you have a Museum Card, you must reserve a time slot.

My visit

  • The museum and museum shop accept all common credit cards. You may also pay by bank card. 

  • You can buy a Museumkaart (annual museum pass giving free entry to many of the Netherlands’ museums, previously known as Museumjaarkaart) at the ticket office.

  • For the latest information on opening times, please visit our visitor information page. 

  • Kunstmuseum Den Haag closes at 17.00. Our neighbours KM21 and The Hague Museum of Photography close at 18.00. Special open evenings are announced on our visitor information page.

  • The museum has excellent wheelchair and rollator access. There are no obstacles such as door sills.

  • Yes, photography is permitted subject to certain restrictions. You may not use a flash or a tripod.

  • You can listen to our audiotours on the Kunstmuseum app.

  • No, unfortunately the museum shop is inside the building and is not accessible for non-visitors. 

  • Our Grand Café can accommodate approx. 180 visitors. For more information on cafés and restaurants at and near the museum, see our visitor information page. 

  • The museum has a cloakroom which visitors may use free of charge. Large bags and rucksacks must be checked in. You may also one of our lockers, which are operated by a 2 euro coin (returned after use).

  • The disabled access toilet is in the basement, and is accessible by lift. 

Questions or need help?

Do you have questions about your visit? We are available Monday to Friday from 09:00-17:00.